Frequently Asked Questions

WHAT IS YOUR PROCESS FOR WORKING WITH A NEW CUSTOMER?

We first like to meet with the client and their dog to see if we are a good match. During the meeting, we get to know the dog by interacting and playing with him/her while also asking important questions that are specific to the client’s needs. i.e. how does your dog interact with other dogs while on a walk? Do they get aggressive? Are treats allowed?

DO YOU HAVE INSURANCE?

Yes!  We are insured and bonded by Business Insurers of the Carolinas.

DO YOU DO LAST MINUTE WALKS?

In an emergency, if you need a “day of” last minute walk it will be subject to availability and an added surcharge of $10 will be added to our rates. This type of inquiry must be submitted to us by Sunday at 5:00pm, the week before the scheduled walks. Otherwise, please note that we require a minimum of (2) two scheduled walks per week (see our Pricing & Rates page).

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

MVP Walkers will begin bi-monthly pre-billing charges to your choice of debit or credit card through the Leashtime software program in the Spring of 2020. Your first invoice of each month will reflect charges for walks from the 1st through the 15th, and the second invoice will likewise show charges for walks from the 16th through the 30th or 31st. Leashtime is a highly secure website - all card numbers are encrypted, and we are NOT able to see your private information.  

WHAT TYPES OF CUSTOMERS HAVE YOU WORKED WITH?

We work with ALL types of clients. From influential business people to entertainment industry professionals to every day moms and dads. As long as you love your dog as much we love dogs…then we’ll be a match!
 

ARE YOU ON ANY OTHER SITES?

Most of our clients come from word of mouth but we are also on Thumbtack as a Verified Pro.

WHAT IS YOUR CANCELLATION POLICY? 

Unexpected events happen all the time in life. If you need to cancel please do so 24 hours prior to your scheduled walk. Any cancellations on the day of a scheduled walk will incur a 50% of full service fee charge. The 50% of full service fee reflects the fact that it is nearly impossible to fill the last minute cancellation. 

WHAT IF I HAVE A LAST MINUTE SCHEDULE CHANGE THAT DIFFERS FROM MY WEEKLY WALK TIME? 

MVP Walkers understands that we all have situations that arise at the last minute. For us, it’s about flexibility in these situations. As long as the client can be flexible, then in turn we are able to do the same. We ask to be alerted of any changes as early as the night before the scheduled walk.

DO YOU SEND COURTESY UPDATES AFTER A WALK?

Upon request, yes, we are able to send updates after a walk that will entail: length of walk, pictures and time of the potty breaks.

DO YOU WORK ON MAJOR HOLIDAYS?

We are available most national bank holidays with exception of Thanksgiving, Hanukkah, Christmas and New Years Day.  However, special arrangements can be made for these holidays, contact us to schedule during these major holidays.