What is your process for working with a new customer?
We first like to meet with the client and their dog to see if we are a good match. During the meeting, we get to know the dog by interacting and playing with him/her while also asking important questions that are specific to the client’s needs. i.e. how does your dog interact with other dogs while on a walk? Do they get aggressive? Are treats allowed?
What kind of training do you have?
The owner, Michael Vinton, brings 10+ years of dog walking experience. And only hires friendly dog walkers with natural K9 intellect. Simply put, we love our dogs!
What advice would you give a potential customer looking to hire MVP Walkers?
The best piece of advice would be to make the decision based on a great relationship between your dog and MVP Walkers. Our company is fortunate in that we have long term client relationships. We have quite a few clients who have been with us for MANY years (currently our longest client relationship is over 8 years) and have literally watched our client’s children grow up as well. It's all about family for MVP Walkers
What types of customers have you worked with?
We work with ALL types of clients. From influential business people to entertainment industry professionals to every day moms and dads. As long as you love your dog as much we love dogs…then we’ll be a match!
do you have Insurance?
Yes! We are insured and bonded by Business Insurers of the Carolinas.
Are you on any other sites?
Most of our clients come from word of mouth but we are also on Thumbtack as a Verified Pro .
What is your cancellation policy?
Unexpected events happen all the time in life. If you need to cancel please do so at the earliest time possible the night before the scheduled walk. OR, at the very latest by 9:00am the day of the scheduled walk. Any cancellations after 9:00am on the day of a scheduled walk will incur a 50% of full service fee charge. The high service fee reflects the fact that it is nearly impossible to fill the last minute cancellation.
Do you send courtesy updates after a walk?
Upon request, yes, we are able to send updates after a walk that will entail: length of walk, pictures and time of the potty breaks.
Do you work on major holidays?
We are available most national bank holidays with exception of Thanksgiving, Hanukkah, Christmas and New Years Day. However, special arrangements can be made for these holidays, contact us to schedule during these major holidays.
What if I have a last minute schedule change that differs from my weekly walk time?
MVP Walkers understands that we all have situations that arise at the last minute. For us, it’s about flexibility in these situations. As long as the client can be flexible, then in turn we are able to do the same. We ask to be alerted of any changes as early as the night before the scheduled walk OR at the latest by 9:00am the day of the scheduled walk.
Do you do last minute walks?
In an emergency, if you need a “day of” last minute walk it will be subject to availability and an added surcharge of $10 will be added to our rates. This type of inquiry must be submitted to us by Sunday at 5:00pm, the week before the scheduled walks. Otherwise, please note that we require a minimum of (2) two scheduled walks per week (see our Services & Rates page).
what methods of payment do you accept?
We accept CASH, CHECK, VENMO, ZELLE and QuickBooks payments. Clients also receive weekly invoices on Monday’s (if you had a walk the week prior). Invoices are emailed from MVP Walkers QuickBooks.